Nuvo zorgt nog voor bugfixes en software updates tot oktober 2025, maar verdere ondersteuning is er niet meer sinds oktober 2023.
Er staan e-mail adressen en telefoonnummers vermeld op de Legrand website, maar veel reactie hoef je niet te verwachten.
Het is ons in ieder geval al niet meer gelukt om een teken van leven te krijgen sinds 2022.


Meer vind je op deze website: https://www.legrand.us/nuvo/update

Voor het geval ze deze site off-line halen, vind je hieronder de tekst.


When will production of Nuvo products cease?  
Production of Nuvo products is expected to end at the end of 2021 or as final components become available for manufacturing. 


What will happen to the warranty for items that I bought or installed before this announcement?  
There are no changes to warranty coverages for any items purchased prior to this announcement, except, as mentioned above, inventory supply limitations. 


Will I still be able to get technical assistance for current and past Nuvo products?  
We will continue to provide technical support for Nuvo products through October 2023. There is no change to how you reach our support team. You will still be able to email the team at technical.support-hs@legrand.us.  

Sound Advice in New Zealand (NUVO Whole Home Audio Solutions) will continue to sell and provide support for the Nuvo and the Nuvo Player range in New Zealand.  

What can I do to get service on older Nuvo products that are out of warranty?  
We will continue to offer repair options while supplies last. Simply get in touch with our support team to see what options are available to you. 

Are there plans to continue supporting the services, apps and existing third-party integrations that are part of the Nuvo Player system?  
We will continue to maintain the Nuvo Player system and third-party integrations but continued support will be limited to the current state of technology. Bug fixes and version upgrades will be made available through October 10, 2025.   
 
Will production of Nuvo products be reinstated in the future?  
There are no plans to reinstate production of Nuvo products.  

Still Have Questions?  
Please contact your sales rep or the customer care team at 844-957-3783 Monday through Friday between 8AM and 6PM EST.